How to report problems with your Porsche.

Posted: May 5, 2011 in Customer Experience Blogs, Safety Blogs
Tags: , , , , , , ,

If your car is like mine, and it needs to go to the shop, one of most important things to do is be able to describe problems with your Porsche. Though its likely your description might be good when explaining the problem, having a short form such as below will help you better describe the problem. If single time, intermittent or always, the reproduction is important. Therefore, even after you have your car fixed, was the description you said to the shop attended too? Most shops will help you go through an extensive evaluation, while others have seen the problem before and would know exactly the fix. The more experienced the shop identifying the problem, the better the shop will be in knowing exactly the cause. On the rare occasional situation, if a “fix” needs revisiting sometimes it’s because it might be a hidden situation requiring environmental conditions.

Below is a checklist which samples want to bring to your repair shop. However, know that the more your write, the closer you can describe a problem. Some symptoms are hard or impossible to describe. They might join a variety of issues.

LIST:

Make and Model

______________________ Year _____________ Modified? _______yes __________ no Mileage ___________________________ Next Service expectation? ______________________________

VIN:

___________________________________________________________

REPRODUCE:

New Symptom YES __ NO __

Describe the problem in one or two sentences.

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

REPRODUCE PROBLEM IF SPEED TRAVELING AT __________________ IDLE ________

WILL PROBLEM REPRODUCE______?

GEAR 1 _____ 2______ 3________ 4________5_______ 6________ R________N ________ Auto________

RPM RANGE _____________________________

Sounds_________________________________ If so.. where are you sitting and where can you hear the sound?___________________________ Will sound continue if key is off_____________________

Maintenance or lights? _________________ Druck Pressure if reproducible _________

Smoke ______ Yes ______ No If yes, what color _________________?

Leaks _______Yes _______No

Oil Level ____ low _____ medium _______ high

Approximate location(s) of leaks

Front Center __

Front Right __

Front Left __

Center__

Center Right__

Center Left __

Rear Center __

Rear Left __

Rear Right__

Is it a slow leak? ____ yes? (IE… just a drip hanging from the metal.) A fast leak? ____yes? (IE … drips once every hour or more.) A significant leak? _____yes? (IE Pouring out) Color of leak? ___ Black ____ Blue ____ Gold ____ Red_____ Clear _____ Green _____ Yellow? ______ just kidding about yellow.
ELECTRICAL

Lights ___________________

Starter __________________

Horn ____________________

Gauges ___________________

other ____________________

Alarm ___________________ Radio ______________________ Locks ______________________

STEERING AND SUSPENSION

DESCRIBE FURTHER:

During Turns?

During Straightaways?

Over Bumps?

__________________________________________________________________________________________________________________________________________________________________________________

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